Return & Refund Policy

At Vibe Craze, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience.

Return Eligibility

Customers may request a return if the product:

• Arrives damaged or defective

• Is incorrect or different from the item ordered

• Has a significant manufacturing defect

Return requests should be submitted within 7 days of receiving the order.

Product Condition

Returned products should be:

• Unused and in their original condition

• Returned with original packaging, accessories and tags where applicable

• Accompanied by proof of purchase or order details

Products that have been used, damaged by the customer, or returned without the required packaging may not be eligible for return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and clear photos/videos of the issue.

We will review the request and, where appropriate, arrange a replacement, repair, or refund.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the outcome.

Approved refunds will be processed using the applicable payment/refund method.

The time required for the refund to appear in your account may depend on your payment provider or bank.

Non-Returnable Products

For hygiene, safety, or health reasons, certain products may not be eligible for return once opened or used.

This may include personal-care, beauty, hygiene, or other products where resale after opening is not appropriate.

Return Shipping

Where the return is due to a defective, damaged, or incorrect product, Vibe Craze will determine the appropriate return-shipping arrangement.

For returns requested for other reasons, return-shipping costs may be the customer's responsibility where permitted.

Contact Us

To request a return or refund:

Email: vibecraze110@gmail.com
Phone/WhatsApp: 03178815743

Vibe Craze reserves the right to update this policy when necessary.